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Date November 23, 2011
To: NOSHOK Distributors & Customers
Re: Customer Support Department Updates

We’d like to announce several strategic re-structuring efforts that we have implemented in our ongoing effort to provide the highest level of customer satisfaction.

First, we have re-titled our Customer Service Department to Customer Support, to underscore our commitment to provide outstanding support and solutions to our distributors, customers and partners.

In addition, Nancy Hofstetter was brought on board as our new Customer Support Manager. Nancy joined the NOSHOK team on April 4th, and has undergone intensive product training in our facility to provide her with a strong knowledge base of our products and applications. She began her new role as Customer Support Manager on June 1st.

Nancy has an MBA in International Business from the American Graduate School of International Management (Thunderbird).  She worked in Santiago, Chile as Deputy Representative for Manufacturers Hanover Trust Bank during the Chilean debt restructuring.  She has been a restaurateur and, more recently, International Sales Manager, where she developed a customer base in Central and South America, as well as the Asia Pacific region.  She is fluent in Spanish so she can also accommodate our Spanish-speaking customers and distributors. Please join us in welcoming Nancy to the NOSHOK team!

Nancy Hofstetter, Customer Support Manager
Nancy Hofstetter
Customer Support Manager

MEET OUR CUSTOMER SUPPORT SPECIALISTS

We’d also like to take this opportunity to put a face to the voices you’ve spoken with in our Customer Support Department, and give you a little background on the level of experience they bring.

Brandon Baron has been with NOSHOK for nearly 10 years, during which time he has worked in nearly every area of production; including both the gauge and electronics labs, valve assembly, as well as shipping and warehousing. He’s been a Customer Support Specialist for three years.

Brandon Baron
Brandon Baron

Brian Joo is also a long-term NOSHOK employee, with 12 years of experience including Valve Assembly Supervision, working in the Purchasing department, and working in the gauge and electronics labs. He has served for more than five years in the Customer Support Department.

Brian Joo
Brian Joo

Dean Rybak came on board eleven years ago, bringing extensive technical  and sales experience ranging from managing inside sales and customer service to roles as Sales and Application Engineer. After intensive product training with NOSHOK, he has been a member of our Customer Support Department for over a decade.

The members of our Customer Support Team are also now attending many of the trade shows in which we participate. If you’re at a show, please stop by and meet them face to face.

Dean Rybak
Dean Rybak

NEW CORE ACCOUNTS MANAGER POSITION

Many of you are familiar with Corbin Schmitt who has served in a variety of roles during his 25 years with NOSHOK, most recently as Customer Service Manager for five years.

Corbin’s decades of experience with NOSHOK have helped him to provide innovative solutions and build solid relationships with our distribution and customer base.

In his new role as Core Accounts Manager, Corbin will coordinate with internal departments to address specific distributor and customer requirements, and resolve any issues, questions or opportunities that may arise. In addition, he will monitor all blanket orders and releases, and provide ongoing assistance to customer service in all areas. Corbin will be traveling with our Regional Sales Managers to visit customers personally as necessary to provide additional customer support.

Customer support and satisfaction is our number one priority. If you have any feedback, suggestions or a testimonial regarding our company or products, feel free to email nhofstetter@noshok.com

Corbin Schmitt
Corbin Schmitt
Core Accounts Manager

NOSHOK, Inc. is a leading supplier of pressure, level, temperature and force measurement instrumentation, along with needle & manifold valves, serving major industries around the world. Products include pressure gauges, pressure and temperature transmitters, transducers & indicators, pressure switches, needle valves, manifold valves, pressure snubbers, bimetal thermometers, force measurement sensors and diaphragm seals. These products meet and exceed the application requirements of OEM's and industrial users seeking exceptional quality, reliability and value.

For more information on NOSHOK products, please visit our website at http://www.noshok.com
Contact: Sheryl Pritt, Mktg. Manager, 1010 West Bagley Rd., Berea, Ohio 44017, 440.243.0888 x220,spritt@noshok.com