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Customer Survey

 

NOSHOK is dedicated to providing our customers with the highest possible level of satisfaction and value.

NOSHOK periodically distributes satisfaction surveys to a representative sampling of customers to help us better understand and meet customer needs and expectations. Survey results are analyzed and used to help us develop strategies for continual improvement of the quality of products and services we deliver to our customers.

As part of our commitment to customer satisfaction, NOSHOK, Inc. welcomes input from customers and other interested parties to enable us to assess our overall performance and make improvements to the quality of products and services we provide. As part of this commitment, we invite you to complete a Customer Satisfaction Survey. Your opinion matters – Thank You for taking the time to help us help you!


Date Completed::
Company Name:
Contact Name:
Title:
Telephone:
Email:

CUSTOMER SERVICE
  Poor Fair Average Good Excellent
Accessibility of our customer service team by phone
Courtesy and professionalism
Product knowledge
Promptness in responding to technical issues
Promptness in requests for quotations
 
How can we improve to better suit your needs for Customer Service?

 


DELIVERY PERFORMANCE
  Poor Fair Average Good Excellent
Time between placing an order and ship date
Promptness in filling "Priority Orders"
Meeting agreed ship dates
Product availability
           
Have you seen any improvements in our delivery performance in the last 90 days?        
 
How can we improve to better suit your needs for Delivery Perfomance?

 


PRODUCT QUALITY
  Poor Fair Average Good Excellent
Quality meets or exceeds expectations
Compare to peer suppliers and products
Available product variation and options
 
How can we improve to better suit your needs for Product Quality?

 


  Very
Unlikely
Somewhat
Unlikely
Neutral Somewhat
Likely
Very
Likely
How likely would you be to recommend NOSHOK to industry peers?
 
If you answered unlikely, why?

If you are a NEW customer, how did you find out about NOSHOK?


 


   
NOSHOK, INC. 1010 W. Bagley Road | Berea, OH 44017 | Ph 440.243.0888 | Fax 440.243.3472 | Webmaster | Site Map
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